You can use the System Service Request Form when you or your customer require support from the Customer Service Team.
Customer Service Number:
- Customers can reach the customer service team by dialing the toll-free customer service number: +18669850064. Option 1.
- Calls will be answered promptly by trained customer service representatives.
- Customers will be required to provide their name, contact number, and a brief description of the issue to facilitate efficient assistance.
- If the customer service line is busy or after business hours, customers are encouraged to leave a voicemail with their name, contact number, and a detailed description of the issue. A representative will return the call at the earliest convenience.
Ticket Resolution Process:
- Customer service representatives will thoroughly review the ticket details to understand the customer's concern.
- If additional information is required, the customer will be reached as soon as possible by phone call or email.
- Customer service representatives will work diligently to solve the issue and provide the customer with a detailed update on the progress within the specified time frame.
- Upon resolution, the customer will be notified via email or phone call, confirming the resolution and any necessary steps to be taken from the customer's end.
Simply click on the System Service Request Form, fill out the require information to submit a customer service request. Once submitted, the request enters the customer service team's pipeline and they will reach out to provide assistance to you and your customer as soon as possible.